We are happy to accept returns and exchanges ordered on our website for a full refund within 14 calendar days from the delivery date. Please note that items purchased in The Vault are nonreturnable and cannot be exchanged. All Vault items are final sale. Accepted returns must be in their original condition, unused, unwashed, unaltered and with all tags attached. The original invoice/receipt must accompany the return with the original packaging including delivery box if possible.
Please contact us at firstname.lastname@example.org and we will email you a complimentary prepaid return label for shipping. Affix the label to the outside of the box and leave it with designated carrier. No additional postage is required.
Once your package is received, your refund or exchange will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange, we automatically credit you in the original form of payment and reauthorize a new payment for your exchange.
Shipping fees charged for the original order will not be refunded. If you do not use our pre-paid shipping label, you will not be reimbursed for return shipping costs.
Please email us at info@mimiplange for any questions you may have regarding our return policy.